Terms & Conditions

1. Agreement to terms

By accessing or using the services provided by Primastat Services Pvt. Ltd. (“Primastat,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services

Primastat measures the accuracy of AI agents against your own data and builds the open-source data foundation those agents rely on. Our services include the Audit, a fixed-scope benchmark that produces a measured accuracy score, a failure taxonomy, and a fix plan; the Foundation, in which we build the data models, metric definitions, access rules, dashboards, and evaluation suite your agents depend on; and the Retainer, which covers ongoing measurement and maintenance as your data and models change.

3. Client responsibilities

As a client, you agree to:

• Provide accurate information needed to deliver the service, including representative questions and ground truth.
• Grant read-only access to a database replica or a masked snapshot as required for the engagement.
• Respond to communications and requests in a timely manner.
• Make payments according to agreed terms.
• Use delivered work in accordance with its open-source licenses.

4. Intellectual property

Unless otherwise agreed in writing, all code, data models, metric definitions, access rules, dashboards, and evaluation suites we create for your project are owned by you upon full payment, and are delivered as open source in repositories you control. If we stopped work tomorrow, your team could run everything without us. Primastat retains the right to reuse general methodologies, techniques, and know-how developed during the engagement for other clients.

5. Data access and confidentiality

We work from read-only access only. We never request write access and never touch your production systems. We treat all client data and business information as confidential and will not disclose your proprietary information to third parties without your consent, except as required by law. A non-disclosure agreement is standard before any access is granted. This obligation survives the termination of our engagement.

6. Limitation of liability

To the maximum extent permitted by law, Primastat shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Our total liability shall not exceed the fees paid for the specific service giving rise to the claim.

7. Termination

Either party may terminate an engagement with 30 days written notice. Upon termination, you are responsible for payment of all services rendered up to the termination date. We will provide reasonable assistance in transitioning any ongoing work, and any deliverables already paid for remain yours.

8. Governing law

These terms are governed by and construed in accordance with the laws of India. Any disputes arising from these terms are subject to the exclusive jurisdiction of the courts in Delhi, India.

9. Changes to terms

We may modify these terms at any time. Changes take effect upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.

10. Contact

For questions about these terms, contact us at connect@primastat.io.