Privacy Policy

Introduction

Primastat Services Pvt. Ltd. (“Primastat,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information we collect

Information you provide

When you submit a form on our site or contact us, you provide your email address, your company name, and any optional details you choose to add. If you book a call through our scheduling provider, you may also provide your name and preferred time. We do not require a phone number to get in touch.

Client engagement data

During an engagement we work only from read-only access to a database replica or a masked snapshot that you provide. We never request write access and never touch your production systems. This data is used solely to deliver the service and is handled under the confidentiality terms of our agreement.

Usage data

When you visit our website we may automatically collect basic technical information such as your IP address, browser type, operating system, pages visited, and the date and time of your visit.

How we use your information

We use the information we collect to:

• Respond to your inquiries and fulfill your requests.
• Provide, operate, and maintain our services.
• Schedule and hold calls you request.
• Send you updates or relevant communications, only where you have consented.
• Improve our website and understand how it is used.
• Protect against fraudulent or unauthorized activity.

How your information is stored

When you submit a form, your details are emailed to our team so we can reply, and stored in our database so we can keep track of the request. We retain this information only for as long as necessary to respond to you and manage our relationship, or as required by applicable law.

Cookies and tracking

We may use cookies and similar technologies to understand how you interact with our website. You can set your browser to refuse cookies or to alert you when a cookie is being sent. Some features of our website may not function properly without them.

Third-party services

We rely on a small number of third-party providers to run the site and respond to you. These may include an email delivery provider, a managed database host, a scheduling provider such as Calendly for booking calls, and analytics tools to understand site traffic. Each provider processes only the information needed for its function, under its own privacy policy.

Data security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet or electronic storage is fully secure, so we cannot guarantee absolute security.

Your rights

Depending on your location, you may have certain rights over your personal information, including:

• The right to access your personal data.
• The right to correct inaccurate data.
• The right to request deletion of your data.
• The right to object to processing of your data.
• The right to data portability.

To exercise these rights, contact us at connect@primastat.io.

Children's privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

Contact us

If you have questions about this Privacy Policy, contact us at connect@primastat.io.